Business Head

At Boxoffice, we believe workspaces should do more than just accommodate businesses they should empower growth, inspire innovation, and reflect the culture of the teams that work within them.

Founded with a vision to redefine commercial real estate experiences, Boxoffice offers a full spectrum solution: from custom-designed interior fit-outs to fully managed offices in prime business locations. We combine thoughtful design, operational efficiency, and flexible leasing models to deliver workspaces that evolve with your business.

Job Title: Business Head

Location: Pune
Department: Operations / Business
Reporting To: Director

Role Overview

We are looking for a highly driven Business Head to lead end-to-end operational management and execution across multiple coworking centers.

This role is critical in ensuring smooth day-to-day operations, efficient vendor management, cost control, and timely project execution, while supporting revenue growth and client satisfaction.

Key Responsibilities

1. Operations & Facility Management

Oversee daily operations across all centers
Ensure smooth functioning and service quality standards
Maintain preventive maintenance schedules
Ensure compliance with safety and operational guidelines

2. Vendor Management & Cost Control

Manage vendor onboarding, contracts, and performance
Negotiate pricing and service agreements
Monitor vendor performance against SLAs
Identify and implement cost optimization strategies

3. Project Execution & Fit-Out Management

Manage execution of:
- New center setups
- Fit-out projects
- Refurbishments and upgrades
Coordinate with design, procurement, and finance teams
Ensure timely delivery within budget
Track project milestones and resolve delays

4. Revenue Support & Occupancy Tracking

Work closely with Sales to monitor occupancy
Track inventory utilization across centers
Support deal closures through operational readiness
Ensure quick onboarding and space readiness

5. Client Experience & Escalation Management

Ensure consistent and high-quality client experience
Handle escalations and resolve issues efficiently
Improve processes to reduce recurring complaints
Support client retention initiatives

6. Team Management & Execution

Manage operations, facility, and admin teams
Define roles, responsibilities, and accountability
Track daily and weekly performance
Drive a culture of ownership and discipline

7. Reporting, MIS & Process Management

Implement structured reporting systems
Prepare:
- Daily operational reports
- Weekly performance updates
- Monthly MIS
Ensure data accuracy and process adherence
Identify gaps and improve operational efficiency

Key Performance Indicators (KPIs)

Operational:

Efficiency of daily operations
Issue resolution turnaround time

Financial:

Cost optimization
Budget adherence

Execution:

Project delivery timelines
Fit-out completion within budget

Revenue Support:

Occupancy tracking accuracy
Speed of client onboarding

Client:

Satisfaction levels
Reduction in escalations

Key Requirements

10–15 years of experience
Background in:
- Coworking / Managed Office Space
- Commercial Real Estate
Strong experience in:
- Multi-site operations
- Vendor & facility management
- Project execution

Core Skills & Competencies

Strong operational and execution mindset
Vendor negotiation and cost control expertise
Analytical and problem-solving skills
Ability to manage multiple priorities
Strong communication and coordination

Compensation & Benefits

Competitive fixed salary
Performance-based incentives linked to:
- Operational efficiency
- Cost optimization
- Project execution
- Revenue support

Interested candidates can share their resumes at:

careers@boxofficespace.in
aparna@boxofficespace.in

Contact No.: 9226557575

Why Join Boxoffice Space ?

We offer an environment where performance is rewarded, ideas are valued, and growth is continuous.