At Boxoffice, we believe workspaces should do more than just accommodate businesses they should empower growth, inspire innovation, and reflect the culture of the teams that work within them.
Founded with a vision to redefine commercial real estate experiences, Boxoffice offers a full spectrum solution: from custom-designed interior fit-outs to fully managed offices in prime business locations. We combine thoughtful design, operational efficiency, and flexible leasing models to deliver workspaces that evolve with your business.
Job Description (JD) – Community & Facility Operations Manager
Position Title: Community & Facility Operations Manager
Department: Community & Facility Manager
Location: Baner, Pune
Employment Type: Full-time
Experience Required: 4 – 7 years of relevant experience
1.Key Responsibilities
A. Strategic Operations Management
• Define, implement, and continuously improve operational policies, SOPs, and service standards for all facility and community operations.
• Develop and monitor annual operational plans, allocate budgets, and performance targets for all sites.
• Align departmental goals with organizational objectives to ensure cost efficiency and service quality.
• Drive innovation in facility management and community engagement practices.
B. Facility & Community Operation Managements
• Supervise all technical and soft services, including housekeeping, electrical, plumbing, HVAC, and pest control.
• Ensure timely AMC, vendor service delivery, and preventive maintenance schedules.
• Conduct regular site inspections and prepare facility audit reports.
• Maintain documentation for equipment, licenses, fire safety, and AMC vendors.
• Track utility consumption and coordinate for repairs or replacements as required.
• Oversee community executives and ensure smooth handling of tickets, escalations, and service requests.
• Ensure client issues are resolved promptly with proper communication and documentation.
• Maintain high standards of client satisfaction through proactive engagement and feedback.
• Conduct regular meetings with clients and internal teams to address service improvements.
C. Vendor & Resource Management
• Identify, evaluate, onboard, and manage third-party vendors for facility and operational services.
• Verify service deliverables, quotations, and payment approvals in coordination with procurement.
• Maintain a vendor database and performance tracking system.
• Negotiate contracts to ensure quality service at optimal cost.
D. Documentation & Compliance
• Oversee and maintain all operational documentation Maintain updated records for AMC, licenses, handover documents, and safety compliance.
• Ensure all facility and operational documentation is readily available for audits.
• Develop and maintain SOPs for recurring operational activities.
E. Team Supervision & Reporting
• Supervise community executives, facility coordinators, and support staff.
• Review weekly and monthly reports on tickets, AMCs, stock consumption, and maintenance.
• Drive accountability within the team through clearly defined responsibilities and reviews.
• Provide training and support to improve team performance.
F. Process & Administration
• Support management in planning new operational strategies and optimizing costs.
• Coordinate with design, projects, and community teams for new site activations and understandings
• Ensure alignment with company policies, safety standards, and operational process.
2. Skills & Competencies
3. Experience & Qualification
• Bachelor’s degree in Engineering(civil),Architecture / Facility Management / Operations Management (preferred).
• 5+ years of experience in facility or community operations, with exposure to corporate or commercial spaces.
• Proven experience managing teams, vendors, and multiple locations.
Salary: Best in the industry
Notice Period: Immediate joiners preferred / Maximum 15 days
Interested candidates can share their resumes at:
